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Frequently Asked Questions

You can always cancel your current subscription, there is no minimum subscription period beyond the current month. Termination can be done through the “My Account” area on BestPlayerWins.com. If you terminate your subscription then no further charges will be made by us. The termination of the subscription does not affect the benefits that are enabled on your BestPlayerWins user account for the period(s) that you have already paid for!

Please note that for technical reasons of setting up your new account your subscription can not be unsubscribed online within the first 24 hours after it is made. It can however be done by calling our Customer Service number within these first 24 hours. Please be aware that if you do not unsubscribe your subscription before the end of an eventual trial period, then your trial membership will automatically turn into a membership at the normal price (€69,95 for 30 days).

If you terminate your subscription then no further charges will be made by us unless you choose to reactivate the subscription, or you create a new subscription at a later date. The termination of the subscription does not affect the benefits that are enabled on your BestPlayerWins.com user account for the period(s) that you have already paid for. BestPlayerWins.com will auto send an acknowledgment of your termination to the email address you used when signing up. Non-receipt of the acknowledgment does not affect the validity of the termination. It is solely the registration in BestPlayerWins.com’s customer database that matters, as it is the customer’s responsibility to have entered in their email address correctly. It is also up to the customer to ensure that emails are not deleted or landing in a spam filter. Please contact our Customer Service if you are unsure about how to prevent that from happening.

Please note that the trial signup amount is non-refundable and we do not provide refunds for partial monthly subscription periods. At any time and for any reason, we may provide a refund, discount or other consideration to our members if we deem it appropriate. The amount and form of such refunds, as well as the decision to provide them, are at our sole and absolute discretion.

Your purchase of the membership is accompanied by the statutory withdrawal period. You can only cancel your initial purchase if you have NOT used your subscription. You are using your subscription the moment you complete the purchase and log on to www.BestPlayerWins.com. If you want to exercise this right, you must immediately after the initial purchase log off and not log on again. Then you should contact the Customer Service team by telephone to inform them that you regret your purchase. You will then get your subscription cancelled and after this, your payment will be refunded.

You pay €4.95 for a 5-days trial period which is for the access to our website. This amount is non-refundable if you have used our service. You can request refund if you have not used our service

Our service offers a 5 days trial version of €4.95 but after this period the account becomes a full subscription as agreed by you when accepting our terms and conditions, unless you have canceled before entering into the full subscription. If you wish to cancel your account or have questions regarding billing, contact our customer service that is at your disposal 24/7.

Yes, our customer service is available to you 24/7. You can contact us by phone, email and chat. If any problem arises when using the chat, please send us an email and one of our agents will contact you immediately.

If you cancel your membership no further charges to your payment card will be made by us and all your information and entries in games will be deleted with respect of the policy regading GDPR. With regard to refund, you must not have used our service or else we cannot refund you the amount(s) paid.

The information with the login has been sent to the email that you indicated when registering. Please check your spam and other folders. If you do not find anything, contact Customer Service.

Have you forgot your login details, please click the Login button in the top navigation menu, and click the hyperlink "Forgot password" to recieve your informations on email again. Please check your spam and other folders. If you do not get anything, contact our Customer Service and we will help you.

Need help?

In order for us to assist you in the best possible manner, please make sure to use the same email for contacting us that you used to sign up with. This will help us answer your questions faster and more precisely.

Important note! Our Customer Service is only in English at this moment.

Company details

BestPlayerWins

Company address

Future Base Ltd.,
5 Secretary’s Lane,
GX11 1AA, Gibraltar